Once the Information Management and Archiving requirements of an organization are understood, the real challenge becomes to build and operate systems that fulfill the requirements elegantly. Recognizing that this is critical for many companies but not an area where in-house specialists can be justified, Arcplace has developed Managed Services that allow companies to benefit from Arcplace's professional and compliant solutions without needing to build specialized know-how in-house.
In order to reduce operations efforts by the customer to a minimum, Arcplace takes over all maintenance and administration tasks linked to the management of the deployed solutions. Both the applications and the long-term storage infrastructure can be managed entirely from the Arcplace Operations Center. Secure connections to the infrastructure allow Arcplace engineers and their monitoring systems to ensure that the systems are operating properly at all times and that sufficient capacity is available.
As part of the Managed Archiving service, Arcplace performs the following deployment and operations tasks:
- Deployment
- Application installation and configuration
- Storage installation and configuration
- Integration with company application servers and company directory
- Project management
- Operations
- Monitoring - Infrastructure, capacity and connectivity
- Maintenance - Hardware upgrades, software updates and backups
- Incident handling - Customer notification and problem resolution
- Reporting - Statistics, status and event logs
Arcplace Managed Services:
- Are state-of-the-art Information Management and Archiving solutions
- Require minimum initial investment
- Are paid monthly with service fees that cover all solution components
- Have lower TCO than in-house operated solutions
- Require no in-house specialist know-how
- Are deployed fast - up and running within weeks
